Refunds for Defective Products: If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order. We will provide a full refund or replacement for the defective item(s).
Refunds for Incorrect Orders: If you receive an incorrect order due to our error, please contact us within 7 days of receiving your order. We will arrange for a return and provide a full refund or replacement, including any associated shipping costs.
Refunds for Dissatisfaction: If you are dissatisfied with your order for any reason other than defects or errors on our part, please contact us within 7 days of receiving your order. We will assess the situation on a case-by-case basis and may offer a refund, replacement, or store credit at our discretion.
Refund Process: To request a refund, please contact our customer service team at [email address] or [phone number]. We may require proof of purchase and/or photographic evidence of any defects or damages.
Return Shipping: In the case of returns for defective products or incorrect orders, CocoaPlanet will cover the cost of return shipping. For returns due to dissatisfaction, the customer may be responsible for return shipping costs.
Refund Timeline: Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [number] business days, and a credit will automatically be applied to your original method of payment.